FAQ - Total Education Solutions

Frequently Asked Questions (FAQ)

Welcome to our FAQ page!

We understand that you may have questions about our services. To help you find the information you need quickly, we’ve divided our FAQ into two sections:

  • School Administrators: This section is designed for current and potential school partners.
  • Families: This section is tailored to current and potential clients seeking services at one of our clinics.

Please select the appropriate section to find answers to your questions. If you can’t find what you’re looking for, please don’t hesitate to contact us directly at info@tesidea.com.

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For School Administrators (Expand)

How can Total Education Solutions help my school address Special Education needs?

Total Education Solutions offers comprehensive Special Education support tailored to your school’s specific needs. Our team of highly qualified professionals can provide:


  • Specialized Services: Licensed and certified specialists for IEP and 504 plan implementation.
  • Consulting services: Expert guidance on Special Education compliance and best practices.
  • Professional development: Training for your staff to enhance Special Education outcomes.

Whether you need full-time support or occasional assistance, we collaborate closely with your Special Education team to create customized solutions that meet your students’ needs.

What are the cost advantages of working with Total Education Solutions?

TES offers a comprehensive and cost-effective approach to special education services. Our all-inclusive service agreement covers all employment-related expenses associated with our service providers, allowing you to focus on your core mission. We work diligently to align our services with your school’s budget while maintaining the highest quality of care. Our commitment to ongoing staff development and rigorous credentialing ensures that your students receive exceptional support from highly qualified professionals.

What is the contract term for Total Education Solutions' services?

Our standard contract terms range from one to two years. Opting for a two-year contract allows schools to lock in service rates for an extended period, providing budget stability and predictability.

Is there a minimum service hour requirement to utilize TES?

The minimum service hour requirement varies based on your school's specific needs. We offer flexible plans to accommodate schools of all sizes, from as little as one hour per week to extensive services. In some cases, where significant travel is involved, a minimum service hour requirement may apply, which will be discussed on an individual basis. Our goal is to create a customized solution that perfectly matches your school's requirements.

Do you offer in-home special education services?

We tailor our service delivery model to meet each student's unique needs and IEP goals within the least restrictive environment. When in-person services aren't feasible, we offer online options as an alternative.

When can services begin?

We aim to get your services started as quickly as possible. In many cases, we can promptly match your school with a qualified provider. If suitable providers aren't readily available, we'll diligently search for the ideal candidate to meet your specific needs and location requirements. We prioritize a smooth transition and will keep you informed throughout the process.

FAQ for Families (Expand)

Does Total Education Solutions take my insurance?

TES accepts a variety of Insurance plans. To determine if your insurance is accepted and to discuss payment options, please contact your nearest Total Education Solutions-TES Therapy clinic.

Does TES offer translation services?

Yes, TES offers both oral and written translation services. When available, TES will first utilize the client’s funding source. If translation services are not available through the funding source, TES will provide it through a contracted third party.

What services are offered in your clinics?

While our clinics are primarily utilized for Speech Therapy, Occupational Therapy, Physical Therapy and Applied Behavior Analysis, we also provide other educational services at our clinic sites including Academic Tutoring, Specialized Academic Services, Reading Intervention, Counseling Services and more. Contact your local TES Clinic to learn more.

May I attend services with my child?

Absolutely! We encourage parents and caregivers to attend therapy sessions when they can. Your active involvement is crucial to your child's progress and success. You'll gain valuable insights, learn effective strategies, and create a supportive home environment by participating in sessions. On some occasions, the TES provider may ask a parent to wait outside a session in order gain rapport with the child or for some behavioral interventions, but parents are welcome to discuss these sessions with the provider prior, during or after the session.

My child is sick and can’t attend their scheduled session, how do I contact our provider?

We Care About Your Child's Health

At TES Therapy, we understand that your child's health and well-being come first. If your child is feeling unwell, please keep them home to rest and recover. To ensure we can continue providing consistent care, we kindly ask that you contact your clinic location as soon as possible to cancel your appointment.

We’re committed to supporting your child’s progress and will do our best to work with you to reschedule a make-up session when they’re feeling better.


Attendance and Cancellation Policy

To ensure we can provide the best possible care for all families, please keep the following guidelines in mind:

  • Cancellations: Must be made at least 24 hours before your scheduled appointment.
  • Late Cancellations: Less than 24 hours’ notice will result in a $50* fee.
  • No-Shows: Missed appointments without prior notification will incur a $75* fee.

Attendance Matters

Consistent attendance is vital for your child’s success. Repeated cancellations or missed appointments may impact your ability to remain on the schedule:

  • Three late cancellations: May result in removal from the regular schedule.
  • Two no-shows: May result in discharge or transfer from TES Therapy.
  • Three total cancellations (late or no-shows): May result in discharge or transfer from TES Therapy.


We appreciate your understanding and cooperation in helping us maintain a reliable schedule for all families.

*Clients funded through Regional Center, Easter Seals, Catalight Care Services, Medi-Cal Managed Care/Medicaid, or county programs are exempt from fees but are still required to follow the attendance policy.

Will my child have the same therapist for every therapy appointment?

We strive to provide consistent therapy for your child. Once your child's evaluation is complete, we'll work with you to schedule regular appointments with the same therapist. Building a strong therapeutic relationship is crucial for progress; however, there may be times when scheduling conflicts or your child's needs require adjustments. In these cases, we'll discuss alternative options with you.

What education/training do your therapists have?

Our therapists hold advanced degrees in their field and are fully licensed to practice in the state where they reside. Therapists providing online services are also licensed in the state where the client resides. We are committed to providing evidence-based care and offer our clinicians ongoing training and support to stay at the forefront of their specialties. Many of our therapists have specialized certifications or training in specific therapeutic approaches to address a wide range of client needs.

What payment methods do you accept?

We accept a variety of payment methods. We accept checks, American Express, Mastercard, Visa, Discover, and money orders. For your convenience, we can also keep your card on file for future services. Please note for private pay services payment is due at the time of service.

What should I expect at my child’s first therapy appointment?

Much of what to expect will depend on the type of evaluation and the age of your child. Typically, when you first arrive (10-15 minutes before your appointment start time), the administrative staff will go over your insurance information, estimated payment, and our policies and procedures. They will collect your payment (if applicable) and completed intake paperwork at that time. Once your appointment starts, the therapist will bring you back to a treatment space, and will go over your child’s medical and developmental history with you, as well as the history of your presenting concerns. The therapist will then complete formal and/or informal assessment procedures, which may include asking you questions about your child’s symptoms, strengths, needs, behaviors, likes, and areas of concern. Initial evaluations typically last an hour, though additional time may be needed in some instances.

How can I access the HIPAA Privacy Policy for Total Education Solutions

You can review our HIPAA Privacy Policy online. This policy outlines how we protect your personal health information and your rights under HIPAA. If you have questions or would like a a printed copy of the policy, please contact our clinic, and we will be happy to provide one for you. Click here to view the HIPAA Information + Notice Of Privacy Practices

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