Frequently Asked Questions (FAQ)
Welcome to our FAQ page!
We understand that you may have questions about our services. To help you find the information you need quickly, we’ve divided our FAQ into two sections:
- School Administrators: This section is designed for current and potential school partners.
- Families: This section is tailored to current and potential clients seeking services at one of our clinics.
Please select the appropriate section to find answers to your questions. If you can’t find what you’re looking for, please don’t hesitate to contact us directly at info@tesidea.com.
For School Administrators (Expand)
Total Education Solutions offers comprehensive Special Education support tailored to your school’s specific needs. Our team of highly qualified professionals can provide:
- Specialized Services: Licensed and certified specialists for IEP and 504 plan implementation.
- Consulting services: Expert guidance on Special Education compliance and best practices.
- Professional development: Training for your staff to enhance Special Education outcomes.
Whether you need full-time support or occasional assistance, we collaborate closely with your Special Education team to create customized solutions that meet your students’ needs.
TES offers a comprehensive and cost-effective approach to special education services. Our all-inclusive service agreement covers all employment-related expenses associated with our service providers, allowing you to focus on your core mission. We work diligently to align our services with your school’s budget while maintaining the highest quality of care. Our commitment to ongoing staff development and rigorous credentialing ensures that your students receive exceptional support from highly qualified professionals.
Our standard contract terms range from one to two years. Opting for a two-year contract allows schools to lock in service rates for an extended period, providing budget stability and predictability.
The minimum service hour requirement varies based on your school's specific needs. We offer flexible plans to accommodate schools of all sizes, from as little as one hour per week to extensive services. In some cases, where significant travel is involved, a minimum service hour requirement may apply, which will be discussed on an individual basis. Our goal is to create a customized solution that perfectly matches your school's requirements.
We tailor our service delivery model to meet each student's unique needs and IEP goals within the least restrictive environment. When in-person services aren't feasible, we offer online options as an alternative.
We aim to get your services started as quickly as possible. In many cases, we can promptly match your school with a qualified provider. If suitable providers aren't readily available, we'll diligently search for the ideal candidate to meet your specific needs and location requirements. We prioritize a smooth transition and will keep you informed throughout the process.
FAQ for Families (Expand)
TES accepts a variety of Insurance plans. To determine if your insurance is accepted and to discuss payment options, please contact your nearest Total Education Solutions-TES Therapy clinic.
Yes, TES offers both oral and written translation services. When available, TES will first utilize the client’s funding source. If translation services are not available through the funding source, TES will provide it through a contracted third party.
While our clinics are primarily utilized for Speech Therapy, Occupational Therapy, Physical Therapy and Applied Behavior Analysis, we also provide other educational services at our clinic sites including Academic Tutoring, Specialized Academic Services, Reading Intervention, Counseling Services and more. Contact your local TES Clinic to learn more.
Absolutely! We encourage parents and caregivers to attend therapy sessions when they can. Your active involvement is crucial to your child's progress and success. You'll gain valuable insights, learn effective strategies, and create a supportive home environment by participating in sessions. On some occasions, the TES provider may ask a parent to wait outside a session in order gain rapport with the child or for some behavioral interventions, but parents are welcome to discuss these sessions with the provider prior, during or after the session.
If your child is feeling unwell and will be unable to attend therapy, please contact your clinic as soon as possible. Prompt notification helps us maintain a healthy environment for all families and allows us to better manage provider schedules.
To help us provide the best care, please:
- Contact your clinic directly: Please reach out to your local office for cancellations, attendance updates, or scheduling changes. Find your clinic's contact information on our Locations page.
- Provide 24-hour notice whenever possible: Advance notice allows us to offer appointment times to other families and proactively adjust schedules.
- Monitor symptoms before attending: If your child has experienced a fever, vomiting, or a contagious illness, please wait until they have been symptom-free for at least 24 hours before returning to therapy.
Thank you for helping us keep our clinics safe, healthy, and available for all families.
TES is committed to providing high-quality services and ensuring that all patients and families are treated with respect and professionalism. If you would like to submit a formal grievance or concern regarding the care, services, or interactions you have experienced, please complete our Patient Grievance Form. All submissions are reviewed by the appropriate leadership team and addressed in accordance with our grievance resolution process.
Patient Grievance Forms are available in both English and Spanish on our TES Forms page.
Our therapists hold advanced degrees in their field and are fully licensed to practice in the state where they reside. Therapists providing online services are also licensed in the state where the client resides. We are committed to providing evidence-based care and offer our clinicians ongoing training and support to stay at the forefront of their specialties. Many of our therapists have specialized certifications or training in specific therapeutic approaches to address a wide range of client needs.
We accept a variety of payment methods. We accept checks, American Express, Mastercard, Visa, and Discover cards. For your convenience, we can also keep your card on file for future services. Please note for private pay services payment is due at the time of service.
Much of what to expect will depend on the type of evaluation and the age of your child. Typically, when you first arrive (10-15 minutes before your appointment start time), the administrative staff will go over your insurance information, estimated payment, and our policies and procedures. They will collect your payment (if applicable) and completed intake paperwork at that time. Once your appointment starts, the therapist will bring you back to a treatment space, and will go over your child’s medical and developmental history with you, as well as the history of your presenting concerns. The therapist will then complete formal and/or informal assessment procedures, which may include asking you questions about your child’s symptoms, strengths, needs, behaviors, likes, and areas of concern. Initial evaluations typically last an hour, though additional time may be needed in some instances.
You can review our HIPAA Privacy Policy online. This policy outlines how we protect your personal health information and your HIPAA rights. If you have questions or would like a printed copy of the policy, please contact our clinic; we will be happy to provide one. Click here to view the HIPAA Information + Notice Of Privacy Practices